Autoscreenz – Terms and Conditions

By purchasing from Autoscreenz South Africa (“Autoscreenz™”), you agree to these Terms and Conditions. These terms apply to all products, services, training, and equipment supplied by Autoscreenz.

1. Definitions

1.1. “Autoscreenz”, “we”, “us”, “our”: Autoscreenz South Africa.
1.2. “Client”, “you”, “your”: Any business, company, sole proprietor, or entity purchasing products or services from Autoscreenz.
1.3. “Products”: Tools, kits, resins, consumables, or equipment sold under the Autoscreenz trade name.
1.4. “Services”: Training, accreditation preparation, or related services.
1.5. “Special Order Goods”: Custom kits, region-specific resins, or goods manufactured, procured, or altered specifically for the client.
1.6. “Electronic Communication”: Includes all communications sent by Autoscreenz via email, WhatsApp, SMS, or other digital platforms. Quotes, invoices, and notices transmitted electronically shall carry the same legal weight as signed hardcopy documents.

2. B2B Sales Framework

2.1. All sales are strictly business-to-business (B2B). By placing an order, you confirm that you are acting as a business or sole proprietor, not as a private consumer.
2.2. Orders placed by non-business consumers (including individuals purchasing for private use) are not accepted and will be cancelled. Refunds in such cases may be subject to administration fees.
2.3. Where the Consumer Protection Act 68 of 2008 (“CPA”) applies, Autoscreenz will comply. However, if you are a juristic person with an annual turnover or asset value exceeding R2,000,000, the CPA does not apply.
2.4. Clients waive any rights under the CPA inconsistent with these Terms, except where such waiver is expressly prohibited.

3. Prices, Quotes & Payments

3.1. Prices may change without prior notice.
3.2. Written quotes (including those sent electronically) are valid for 7 (seven) days only.
3.3. Payment is required in full before goods are dispatched or training is booked.
3.4. Ownership of goods remains with Autoscreenz until payment clears in full.
3.5. If invoices are unpaid, the client is liable for collection costs, attorney fees, and interest.
3.6. No Third-Party Payments: All payments, including refunds or credits, will only be made to the original payer. Autoscreenz will not under any circumstances make payments to third parties, including freight agents or nominated beneficiaries.
3.7. No Chargebacks or Reversals: The Client agrees not to initiate any chargeback, reversal, or recall of funds once goods have been dispatched or training has been booked. Any disputes must first be raised directly with Autoscreenz for resolution.

4. Risk, Transport & Export

4.1. Risk in goods transfers to the client once goods leave Autoscreenz premises, whether collected by the client or by a courier.
4.2. If Autoscreenz arranges courier delivery, costs are for the client’s account. Risk still passes at dispatch.
4.3. Export clients are responsible for:

• All import/export documentation, permits, and codes.
• Duties, customs clearance, and VAT in the destination country.
• Compliance with all applicable export regulations.

4.4. Autoscreenz accepts no liability for courier delays, loss, or customs seizures.
4.5. Appointed Agent Indemnity: If the client appoints their own agent or freight company, the client acknowledges that Autoscreenz has no contractual relationship with that agent. Risk and responsibility transfer irrevocably to the client at the point of collection. The client indemnifies Autoscreenz against any loss, damage, delay, or claim arising from the acts or omissions of the client’s appointed agent.
4.6. Conflict of Interest: The client warrants that there is no ownership, directorship, or financial interest between themselves and any freight agent or third party they appoint. Any undisclosed conflict of interest will nullify claims against Autoscreenz relating to transport or delivery.

5. Returns & Refunds

5.1. No returns on used products, opened consumables, or Special Order Goods.
5.2. Training fees are non-refundable once booked. Rescheduling requires 5 working days’ notice.
5.3. Defective items may be returned within 7 days for inspection and exchange (not refund).
5.4. Physical Return Requirement: No refund or credit will be issued until goods are physically returned to Autoscreenz premises in their original condition and inspected by our personnel.
5.5. Refunds (where approved) are processed by EFT only to the original purchaser’s account.
5.6. Finality of Sales: All sales of non-defective, non-Special Order goods are considered final and binding. Autoscreenz is under no obligation to accept returns for such goods once delivered or collected.

6. Warranties & Liability

6.1. Tools and equipment carry a 6-month limited warranty against defects (excluding consumables).
6.2. Consumables are non-returnable once opened.
6.3. Autoscreenz is not liable for damage caused by misuse, uncertified technicians, incorrect application, or negligence.
6.4. Maximum liability is capped at the total purchase price of the goods or services supplied.

7. Training & Accreditation

7.1. Training provided by Autoscreenz aligns with SAWRA standards.
7.2. Purchasing tools or training does not automatically grant SAWRA membership or certification.
7.3. Certification is awarded by SAWRA (South African Windscreen Repair Association) in its sole discretion.
7.4. Autoscreenz accepts no liability if SAWRA denies membership or certification.

8. Intellectual Property

8.1. Autoscreenz logos, trademarks, and materials are protected by law.
8.2. Unauthorized use of SAWRA or Autoscreenz branding is prohibited.

9. Anti-Fraud & Suspicious Activity

Autoscreenz reserves the right, in its sole and absolute discretion, to suspend or cancel any transaction or account if it reasonably suspects fraudulent, illegal, or suspicious activity. This includes, but is not limited to, orders placed with stolen payment details, attempts to manipulate pricing, impersonation of other businesses, or any activity inconsistent with bona fide B2B trade. In such events, Autoscreenz may withhold goods, suspend services, and report the activity to the relevant authorities without incurring liability towards the Client.

10. Legal Notices and Domicilium

10.1. For all legal purposes, the client irrevocably nominates their most recently provided email address as their domicilium citandi et executandi (the address for the service of all legal documents).
10.2. Any legal notice sent by Autoscreenz to this email address will be deemed received at the time of sending, provided there is a successful transmission record.
10.3. Autoscreenz is not responsible for any failure to receive notices due to the client’s email issues.
10.4. This clause remains binding for 12 months after termination of the agreement or last transaction.

11. Privacy

11.1. Autoscreenz collects client data for order processing, compliance, and marketing.
11.2. Clients may opt out of marketing communications at any time.
11.3. Data is managed in compliance with the Protection of Personal Information Act (POPIA).

12. Governing Law

These Terms are governed by South African law. Any disputes fall under the jurisdiction of South African courts.

Important Notices for Clients

• Special Order Goods are non-refundable once production has started.
• Risk transfers at dispatch or collection.
• By paying an invoice or completing checkout, you accept these Terms in full.
• Our annual turnover exceeds R2 million – certain CPA provisions do not apply.

📩 enquiries@autoscreenz.co.za
📞 084 207 5528

Autoscreenz is a Proud SAWRA Certified Member – Committed to Industry Standards & Quality.