AUTOSCREENZ™ SOUTH AFRICA
TERMS AND CONDITIONS
These Terms and Conditions apply when any Client purchases from, books with, receives training or implementation support from, or otherwise engages with AUTOSCREENZ™ South Africa.
By completing an online checkout, accepting a quotation, making payment, accepting delivery, registering for training, attending training, participating in guided implementation or using supplied products, the Client confirms acceptance of the applicable Terms and Conditions presented at the time of the transaction.
These Terms apply to all tools, kits, consumables, equipment, configured systems, training, implementation support, assessments, documentation, demonstrations, instruction and related products or services supplied by AUTOSCREENZ™.
AUTOSCREENZ™ South Africa is operated by VERITAS SENTINEL ALLIANCE GROUP (PTY) LTD (“VSA-GROUP”), being the legal operating entity responsible for quotations, invoicing, supply, training support, operational systems and related commercial activities conducted under the AUTOSCREENZ™ brand.
Nothing in these Terms excludes, restricts or waives any right, remedy or protection that may not lawfully be excluded, restricted or waived under South African law.
DEFINITIONS
1.1 AUTOSCREENZ™, “we”, “us” and “our”
Refers to AUTOSCREENZ™ South Africa, operated by VERITAS SENTINEL ALLIANCE GROUP (PTY) LTD, including its authorised representatives, trainers, contractors, operational systems and divisions where applicable.
1.2 Client, “you” and “your”
Refers to any business, company, close corporation, sole proprietor, workshop, technician, reseller, delegate, juristic person or individual acting in a business, technical, operational, workshop, professional trade or training capacity purchasing or receiving products or services from AUTOSCREENZ™.
1.3 Delegate
Refers to any individual nominated by the Client to participate in training, practical implementation, assessment, demonstration or related services.
1.4 Registered Operator
Refers to an individual whose full legal name, identification details, contact information and intended operational role have been submitted to and accepted by AUTOSCREENZ™ for a specific training, implementation or assessment programme.
Payment by a Client, ownership of a system, employment by the Client, collection of equipment or appointment as a representative does not automatically register any individual as an operator.
1.5 Products
Refers to tools, kits, consumables, equipment, resins, bundled systems, configured packages, training-linked systems and related goods supplied by AUTOSCREENZ™.
1.6 Services
Refers to training, guided implementation, technical instruction, demonstrations, operational preparation, assessments, product guidance, workshop activities, technical support and related trade-support services.
1.7 Special Order Goods
Refers to configured kits, assembled systems, imported products, supplier-procured goods, allocated stock, bundled systems, training-linked packages or goods manufactured, assembled, procured, configured, reserved or altered specifically for the Client.
1.8 Electronic Communication
Includes communication sent through email, WhatsApp, SMS, invoicing systems, payment systems, websites, online checkout systems, forms, booking systems or other digital platforms.
Quotes, invoices, notices, approvals, confirmations and electronic acceptances transmitted digitally may carry the same force and effect as signed hardcopy documents, subject to applicable law.
1.9 Digital Acceptance
Any of the following may constitute acceptance of the applicable Terms presented to the Client:
online checkout acceptance;
acceptance of a quotation;
payment of an invoice;
written electronic approval;
training registration;
training attendance;
participation in guided implementation;
acceptance of delivery;
or use of supplied products.
Material changes published after a transaction has been concluded do not apply retrospectively to that transaction unless accepted by the Client in writing or electronically.
PROFESSIONAL TRADE AND B2B FRAMEWORK
2.1
AUTOSCREENZ™ supplies products and services primarily within a professional trade, workshop, technical training and business-use environment.
2.2
By placing an order, requesting training, making payment, accepting a quotation or accepting delivery, the Client confirms that the transaction is intended for business, trade, technical training, workshop activity or professional application.
2.3
Products supplied by AUTOSCREENZ™ are intended for professional trade and technical use and are not intended as ordinary consumer DIY products.
2.4
The Client remains responsible for ensuring that repairs, installations, replacements and operational procedures are appropriate, safe, legally compliant and suitable for the relevant vehicle, application, environment and circumstances.
2.5
Where the Consumer Protection Act 68 of 2008 or any other applicable legislation applies, AUTOSCREENZ™ will comply with the rights and obligations imposed by that legislation.
2.6
Certain provisions of the Consumer Protection Act may not apply to juristic persons exceeding the applicable statutory threshold.
2.7
Nothing in these Terms excludes or limits statutory rights or liabilities that may not lawfully be excluded or limited.
PRICES, QUOTATIONS AND PAYMENTS
3.1
Prices may change without prior notice. Price changes do not affect an accepted and fully paid order unless an obvious pricing error, fraud or other lawful basis for correction exists.
3.2
Written quotations remain valid for 7 days unless another validity period is stated.
3.3
Full payment is required before:
supplier procurement commences;
stock is allocated;
assembly begins;
configuration begins;
dispatch takes place;
goods are released;
or training is confirmed.
3.4
Ownership of goods remains vested in AUTOSCREENZ™ until payment has cleared in full.
3.5
Proof of payment does not constitute clearance. Funds must reflect in the applicable AUTOSCREENZ™ bank account.
3.6 Stock Availability
Stock availability displayed on websites, quotations, catalogues, brochures, social media, advertisements or marketing materials does not guarantee immediate availability unless expressly confirmed in writing.
3.7 Refund Payments
Any approved refund, credit or reimbursement will ordinarily be made to the original payer using a commercially reasonable payment method.
3.8 Payment Reversals and Chargebacks
The Client agrees to raise any dispute directly with AUTOSCREENZ™ before initiating a chargeback, payment reversal or recall, allowing a reasonable opportunity for investigation and resolution.
This clause does not prevent the Client from exercising any lawful right where AUTOSCREENZ™ fails to address a legitimate dispute.
3.9 Recovery Costs
The Client may be liable for reasonable collection, tracing and legal costs lawfully incurred in recovering overdue amounts, on the scale permitted or awarded by a court.
3.10 Order Acceptance
AUTOSCREENZ™ may decline, suspend or cancel an order, quotation, booking, training request or commercial engagement before dispatch or training commencement where:
stock becomes unavailable;
supplier failure occurs;
fraud or suspicious activity is reasonably suspected;
an obvious pricing error occurred;
operational fulfilment becomes impossible;
safety concerns arise;
material conduct concerns arise;
identity or payment cannot be verified;
or the transaction appears inconsistent with bona fide professional trade activity.
Where AUTOSCREENZ™ cancels an order before fulfilment for reasons not caused by the Client, amounts paid for undelivered products or services will be refunded or otherwise remedied as required by applicable law.
3.11 Refusal of Supply or Engagement
AUTOSCREENZ™ may refuse supply, training participation, operational support, quotations, bookings or commercial engagement where reasonably substantiated safety, conduct, fraud, misuse, reputational, intellectual-property or operational concerns may compromise:
AUTOSCREENZ™ personnel;
participants;
systems;
intellectual property;
brand integrity;
assessment integrity;
or legitimate commercial interests.
Where payment has already been received, AUTOSCREENZ™ will provide an appropriate lawful remedy for any products or services not supplied, having regard to work already completed, goods already configured and costs reasonably incurred.
RISK, TRANSPORT AND EXPORT
4.1 Collection
Where goods are collected by the Client or the Client’s appointed representative, risk transfers upon physical handover, subject to applicable law.
4.2 Client-Appointed Carrier
Where the Client independently appoints and contracts with its own courier, freight company, export agent or carrier, risk transfers upon handover to that appointed carrier, subject to applicable law.
4.3 AUTOSCREENZ™-Arranged Delivery
Where AUTOSCREENZ™ appoints or contracts with the carrier as part of the supply transaction, risk transfers upon delivery to the agreed delivery address unless applicable law permits otherwise.
4.4 Courier and Delivery Costs
Courier, transport and delivery costs remain for the Client’s account unless otherwise agreed in writing.
4.5 Transport Insurance
Unless expressly confirmed in writing, separate transit insurance is not included.
The Client may request additional transport insurance before dispatch, subject to availability and additional cost.
4.6 Proof of Delivery
Courier tracking records, delivery confirmations, recipient authorisation systems, delivery PIN confirmations, signed waybills and courier completion notifications may be used as evidence of delivery and receipt.
4.7 Export Clients
Export Clients remain responsible for:
import and export permits;
customs clearance;
VAT, duties and taxes;
destination-country compliance;
export codes;
freight arrangements;
and applicable regulatory requirements.
4.8 Events Outside Reasonable Control
AUTOSCREENZ™ is not responsible for delays or losses caused solely by customs seizures, customs delays, destination-country restrictions, carrier failures or events beyond its reasonable control, except where liability may not lawfully be excluded.
DELIVERY, RETURNS AND SPECIAL ORDER GOODS
5.1 Inspection on Delivery
The Client must inspect goods as soon as reasonably possible after delivery or collection.
Visible damage, obvious shortages, incorrect items or packaging concerns should be reported in writing within 48 hours.
Failure to report within 48 hours may be considered when assessing visible delivery discrepancies, but does not exclude claims relating to latent defects, manufacturing defects or statutory rights that could not reasonably have been exercised within that period.
5.2 Return Authorisation
No goods may be returned without prior written approval and, where applicable, an official Return Merchandise Authorisation number.
Unauthorised returns may be rejected or returned to the Client at the Client’s cost.
Approval to return goods does not automatically create an entitlement to a refund, replacement or credit.
5.3 Inspection Requirement
Goods alleged to be defective must be made available for reasonable inspection and testing.
AUTOSCREENZ™ may inspect, test and verify alleged defects.
Where manufacturer or supplier assessment is reasonably required, AUTOSCREENZ™ is not responsible for delays outside its reasonable control.
5.4 Non-Defective and Change-of-Mind Returns
Subject to applicable law, AUTOSCREENZ™ is not obliged to accept returns of non-defective professional trade goods.
Where a discretionary return is accepted, reasonable handling, restocking, inspection, repackaging, administrative and courier costs may apply.
Opened consumables, chemical products, installed goods, used products, configured systems, assembled kits and Special Order Goods are generally non-returnable except where applicable law requires otherwise.
5.5 Special Order Goods and Configured Systems
Configured kits, bundled systems, supplier-procured goods, allocated stock and training-linked systems may become non-cancellable once any of the following has commenced:
supplier allocation;
procurement;
assembly;
configuration;
stock commitment;
stock reservation;
packaging preparation;
or training preparation.
Cancellation does not automatically release the Client from reasonable procurement, supplier, assembly, configuration, administration, courier or handling costs already incurred.
Kits sold as complete bundled systems may not ordinarily be returned or credited component by component.
Where one component is confirmed defective, the remedy may apply to that component only, subject to applicable law.
5.6 Component Substitution
AUTOSCREENZ™ may substitute a component with a functionally equivalent or improved alternative where supplier changes, availability constraints, manufacturer revisions or operational improvements occur, provided the substitution does not materially reduce the intended capability of the system.
Minor model updates, packaging differences, manufacturer revisions, colour differences or component changes do not by themselves constitute grounds for cancellation where the intended operational capability remains materially equivalent.
5.7 Product Images
Product photographs, renders, packaging, colours, labels, branding, illustrations and marketing visuals are illustrative and may vary from the supplied product because of manufacturer revisions, supplier changes or operational configuration.
Any material difference affecting the stated capability will be disclosed where reasonably possible.
5.8 Return Freight
Return shipping costs remain for the Client’s account unless the return results from a verified supply error, confirmed defect or another circumstance where applicable law places the cost on AUTOSCREENZ™.
Risk in returned goods remains with the Client until received by AUTOSCREENZ™, except where applicable law provides otherwise.
WARRANTIES, DEFECTS AND LIABILITY
6.1 Statutory Rights
Where applicable, AUTOSCREENZ™ complies with the Consumer Protection Act and other applicable legislation.
Nothing in these Terms limits any right or remedy that may not lawfully be excluded.
6.2 Limited Commercial Warranty
Unless another written warranty applies, tools and equipment carry a limited 6-month warranty against proven manufacturing defects.
This contractual warranty operates in addition to, and does not replace, any applicable statutory warranty.
6.3 Consumables
Consumables and chemical products are not returnable once opened, used, contaminated, incorrectly stored, expired or exposed to unsuitable conditions, except where defective or where applicable law requires otherwise.
6.4 Inspection and Testing
All alleged defects are subject to reasonable inspection and technical assessment.
Where goods are found not defective, the Client may be liable for reasonable inspection, handling and freight costs disclosed before return of the goods.
6.5 Warranty Exclusions
The contractual warranty does not cover failure or damage caused by:
misuse;
negligence;
incorrect installation;
incorrect use;
voltage irregularities;
modification;
tampering;
disassembly;
unauthorised repairs;
environmental exposure;
chemical contamination;
improper storage;
use after expiry;
use outside the intended application;
or failure to follow supplied instructions or manufacturer recommendations.
This does not exclude liability for an original defect or any right that may not lawfully be limited.
6.6 Remedies
Where a defect is confirmed, AUTOSCREENZ™ may repair, replace, refund, credit or provide another commercially reasonable remedy.
Where applicable legislation grants the Client a specific choice of remedy, that statutory right will apply.
A credit will only be imposed where accepted by the Client or lawfully applicable.
6.7 Consequential Losses
To the fullest extent permitted by law, AUTOSCREENZ™ is not liable for indirect or consequential loss, including:
business interruption;
loss of profit;
loss of opportunity;
loss of goodwill;
or loss of contracts,
except where such liability may not lawfully be excluded.
6.8 Liability Limit
To the fullest extent permitted by law, AUTOSCREENZ™’s aggregate contractual liability arising from a specific product or service is limited to the amount paid for that product or service.
This limitation does not apply to:
fraud;
wilful misconduct;
gross negligence;
death or personal injury where liability may not lawfully be limited;
or any other liability that may not lawfully be excluded or restricted.
6.9 Suitability
Unless expressly confirmed in writing, AUTOSCREENZ™ does not warrant that a product is suitable for an unspecified vehicle, repair outcome, commercial model, insurer requirement, OEM requirement or regulatory purpose.
The Client remains responsible for disclosing any special purpose and verifying suitability before use.
TRAINING, IMPLEMENTATION AND OPERATIONAL SUPPORT
7.1 Nature of the Service
AUTOSCREENZ™ provides professional operator training, practical instruction, guided implementation, operational capability support and competency assessment.
Training develops an operator’s capability to use the applicable tools, consumables, systems and procedures.
Training does not create:
employment;
partnership;
agency;
franchise rights;
AUTOSCREENZ Partner™ approval;
trainer authority;
assessor authority;
moderator authority;
certification authority;
guaranteed commercial success;
or guaranteed third-party approval.
7.2 Current Training Delivery Options
Depending on the applicable product or programme, training and implementation may be delivered through:
online-guided operator implementation;
practical operator training at an AUTOSCREENZ™ facility;
approved client-site implementation;
individual technical assessment;
evidence-based assessment;
or a blended implementation process.
The delivery option selected during checkout is a preference and remains subject to:
participant registration;
programme suitability;
operational availability;
location;
facility requirements;
safety requirements;
equipment readiness;
and final scheduling confirmation.
Where the selected method cannot reasonably be provided, AUTOSCREENZ™ will offer another suitable delivery method or an appropriate lawful remedy for the undelivered service component.
Client-site implementation requires prior approval and may incur additional travel, transport, accommodation, venue, equipment and staffing costs unless expressly included in writing.
7.3 Individual Registration
Training, implementation, assessment and training records are allocated only to Registered Operators.
AUTOSCREENZ™ may require each operator to provide:
full legal names;
identity or passport details;
contact details;
business or employment details;
intended operational role;
location of operation;
relevant experience;
and information reasonably required for safety, administration, assessment integrity and recordkeeping.
Identity information will be collected and processed only for legitimate operational, verification, assessment, certification, legal and recordkeeping purposes.
7.4 Individual Training Places
Each training place is allocated to one Registered Operator.
A training place may not be:
shared; consolidated; used by one person on behalf of another; used as proxy training; or treated as authority to train additional persons.
One representative’s attendance does not satisfy another person’s training, evidence, participation or competency requirements.
A bona fide participant substitution requested before training preparation has materially commenced may be approved, subject to identity verification, programme suitability and operational availability.
7.5 Multi-Operator and Institutional Purchases
Where a Client purchases several systems or training-linked packages, the included training applies only to the number of operators stated in the applicable product description, quotation, invoice or order confirmation.
Each operator must be individually:
named;
registered;
trained or guided directly by AUTOSCREENZ™;
and assessed where assessment forms part of the programme.
The Client may not consolidate multiple operator places into one representative, internal trainer or proxy participant for onward delivery to other persons.
Payment by an organisation does not transfer ownership of AUTOSCREENZ™ training content, materials, assessment systems or intellectual property to that organisation.
7.6 Operator Training Is Not Train-the-Trainer Training
AUTOSCREENZ™ trains operators.
Standard operator training does not confer:
trainer competency;
train-the-trainer status;
assessor authority;
moderator authority;
certification authority;
sublicensing rights;
permission to reproduce AUTOSCREENZ™ training;
or authority to issue AUTOSCREENZ™ records or certificates.
No person may represent themselves as an AUTOSCREENZ™ trainer, assessor, instructor, training provider or authorised training representative unless expressly authorised through a separate written agreement signed by authorised AUTOSCREENZ™ management.
AUTOSCREENZ™ does not currently provide train-the-trainer rights as part of a standard system purchase or operator training programme.
7.7 Observers and Non-Registered Participants
Only Registered Operators and persons expressly authorised by AUTOSCREENZ™ may access technical training.
A manager, coordinator, external trainer, internal trainer, consultant, representative, driver, equipment collector or other non-registered person has no automatic right to attend, observe, view, monitor or participate in technical training.
Collection of equipment does not create a right to access training.
AUTOSCREENZ™ may approve an interpreter, accessibility assistant or necessary support person, subject to confidentiality, safety and non-recording requirements.
7.8 Online-Guided Implementation
Online-guided implementation remains direct operator training between AUTOSCREENZ™ and each Registered Operator.
Each operator may be required to:
attend personally;
confirm identity;
remain visible during live sessions where requested;
use the applicable equipment personally;
complete individual practical activities;
submit individual photographs, videos, forms or other evidence;
complete knowledge checks;
and demonstrate competency independently.
One participant’s attendance, practical work or evidence may not be submitted on behalf of another person.
Unless expressly authorised in writing, online sessions may not be:
recorded;
screen-captured;
livestreamed;
rebroadcast;
shared with non-registered persons;
displayed to an audience;
uploaded to another platform;
or retained for internal training.
AUTOSCREENZ™ may suspend a session where unauthorised persons, recording, substitution or misuse is reasonably suspected.
7.9 Direct Participation and Assessment
Training records, completion records, competency confirmations and certificates may be issued only to individuals who personally complete the applicable requirements.
Depending on the programme, requirements may include:
attendance;
guided implementation;
practical participation;
correct use of equipment;
completion of required procedures;
submission of individual evidence;
completion of a logbook;
knowledge checks;
practical assessment;
and demonstration of competency.
No person becomes trained or certified merely because:
the Client purchased equipment;
another representative attended;
an internal trainer instructed them;
they watched a recording;
they received manuals or notes;
they are employed by the Client;
or their name was supplied after training.
7.10 Training Records and Certificates
An AUTOSCREENZ™ training record or certificate confirms only the scope expressly stated on the document.
It does not automatically constitute:
SAWRA membership;
SAWRA accreditation;
ASPA-SA accreditation;
insurer recognition;
OEM approval;
a statutory qualification;
a national qualification;
trade-test status;
trainer authority;
assessor authority;
or authority to certify another person.
AUTOSCREENZ™ may correct an administrative error or suspend, withhold or revoke an AUTOSCREENZ™ record where:
programme requirements were not completed;
identity cannot be verified;
false information was supplied;
evidence was copied or submitted by another person;
assessment integrity was compromised;
or the credential is materially misrepresented.
Except in urgent cases involving safety, fraud or serious misrepresentation, the affected person will receive written notice of the concern and a reasonable opportunity to respond before permanent revocation.
AUTOSCREENZ™ has no authority to revoke a credential issued independently by SAWRA or another third party.
7.11 No Guarantee of Third-Party Accreditation
Purchasing tools, systems, training or operational support does not guarantee:
SAWRA membership or accreditation;
ASPA-SA accreditation;
insurer approval;
OEM approval;
panel inclusion;
AUTOSCREENZ Partner™ approval;
dealership approval;
fleet approval;
access to work;
business profitability;
or commercial success.
Third-party approval remains subject to the independent criteria and discretion of the relevant body.
7.12 Operator Use of Acquired Skills
Registered Operators may use the professional skills and general industry knowledge legitimately acquired during training to perform work within their own lawful professional operations.
They may not:
reproduce AUTOSCREENZ™ training materials;
deliver copied or adapted AUTOSCREENZ™ training;
use confidential AUTOSCREENZ™ content to train third parties;
issue AUTOSCREENZ™ certificates;
or represent internal workplace instruction as AUTOSCREENZ™ training.
The Client may provide ordinary workplace supervision concerning its own operations, provided it does not copy, reproduce or misrepresent the AUTOSCREENZ™ training programme.
7.13 Practical Risk Disclosure
Practical training may involve:
glass breakage;
crack propagation;
chemical exposure;
blades;
drills;
UV curing equipment;
workshop tools;
vehicles;
heat;
sharp tools;
adhesives;
primers;
and cleaning chemicals.
Participants must comply with all reasonable safety instructions and PPE requirements.
No provision excludes liability that may not lawfully be excluded.
7.14 Repair Outcomes
Repair outcomes may vary because of:
damage type;
damage age;
contamination;
glass condition;
temperature;
environmental conditions;
resin flow;
tool handling;
technician skill;
and vehicle condition.
AUTOSCREENZ™ does not guarantee identical visual, structural or technical results in every repair scenario.
Training establishes an implementation foundation and does not mean that a new operator immediately possesses the judgement or mastery associated with extended professional experience.
7.15 Vehicle and Glass Risk
Where practical training involves a windscreen or vehicle:
pre-existing damage remains the Client’s responsibility;
crack spreading is a known industry risk;
vehicle and glass condition may affect the outcome;
and suitable practice glass may be required.
AUTOSCREENZ™ may refuse training work on unsuitable vehicles or glass.
7.16 Delegate Responsibility
The Client is responsible for nominating suitable participants.
Delegates must be:
physically capable;
appropriately dressed;
sober;
legally permitted to participate;
and able to comply with workshop and safety requirements.
7.17 Conduct and Removal
AUTOSCREENZ™ may refuse admission, suspend access or remove a participant where reasonably necessary to protect:
safety;
assessment integrity;
staff or participant welfare;
confidentiality;
intellectual property;
professional conduct;
or legitimate commercial interests.
This includes:
unsafe conduct;
unauthorised recording;
proxy attendance;
false identity information;
copied evidence;
misrepresentation;
disruptive conduct;
or unauthorised access by non-registered persons.
Where a participant is removed for a material breach caused by the participant or Client, no refund is automatically due for training already delivered or preparation reasonably completed.
7.18 Recording and Intellectual Property
AUTOSCREENZ™ owns or lawfully uses its original:
manuals;
videos;
diagrams;
forms;
assessment documents;
written procedures;
photographs;
course content;
website content;
branded documentation;
and training materials.
Non-public troubleshooting systems, assessment criteria, implementation frameworks, supplier information and operational refinements disclosed under controlled conditions are confidential information.
No protected material or confidential information may be:
recorded;
copied;
photographed;
screen-captured;
reproduced;
transcribed;
shared;
redistributed;
resold;
sublicensed;
uploaded;
republished;
commercially exploited;
or used to create or deliver third-party training,
without prior written consent from authorised AUTOSCREENZ™ management.
This clause does not prevent an operator from using legitimately acquired practical skill and general industry knowledge to perform professional repair work.
7.19 Training-Linked Systems
Where training, tools, manuals, implementation and consumables are sold together, they constitute a bundled commercial offering for pricing, allocation and programme-administration purposes.
Included training applies only to the number of operator places and delivery scope stated in the applicable product description, quotation, invoice or order confirmation.
Included training does not create an unlimited right to:
train additional staff;
train future cohorts;
repeat the programme for new participants;
obtain replacement training for departing employees;
or access unlimited future sessions.
Additional operators, replacement delegates, repeat training, remedial training, future cohorts and client-site delivery may be subject to separate review, availability and pricing.
7.20 Package Non-Severability
Subject to applicable law, training, tools, manuals, consumables and implementation sold as one bundled package may not be cancelled, refunded or separated component by component after procurement, assembly, allocation, configuration or training preparation has commenced.
The Client may not claim a separate cash value for unused included training where AUTOSCREENZ™ has made the contracted training reasonably available and the Client elects not to participate.
This does not apply where AUTOSCREENZ™ fails to make the contracted training reasonably available, materially breaches the agreement, cancels without providing a reasonable alternative or where applicable law requires another remedy.
7.21 Scheduling and Non-Attendance
Training dates remain subject to written confirmation.
A rescheduling request should ordinarily be submitted at least 7 working days before the confirmed training date.
Late cancellation or non-attendance may result in reasonable rebooking or preparation fees.
Failure by one participant to attend does not entitle another person to occupy the place without prior approval.
Any completion period applicable to online-guided implementation must be disclosed in the product description, quotation, order confirmation or programme communication.
Reasonable extensions may be granted in appropriate circumstances.
7.22 Post-Training Responsibility
After training, the Client remains responsible for:
supervising its personnel;
determining whether a repair is appropriate;
maintaining tools and equipment;
following safety procedures;
complying with applicable standards;
using suitable consumables;
and ensuring that only competent persons perform professional work.
To the extent permitted by law, the Client indemnifies AUTOSCREENZ™ against third-party claims caused by the Client’s or operator’s:
misuse;
negligence;
unsafe work;
unauthorised repair;
breach of these Terms;
misrepresentation;
or work performed independently after training.
This indemnity does not apply to the extent that the claim was caused by AUTOSCREENZ™’s fraud, wilful misconduct, gross negligence, defective product or other liability that may not lawfully be excluded.
7.23 No Professional Advice
Training, demonstrations, examples and operational guidance do not constitute:
legal advice;
financial advice;
insurance advice;
engineering certification;
tax advice;
regulatory advice;
or employment advice.
The Client remains responsible for obtaining independent professional advice where required.
7.24 Continuing Obligations
Confidentiality, intellectual-property, non-recording, non-reproduction, branding, certificate-use and misrepresentation restrictions continue after training completion, cancellation or termination of the commercial relationship.
INTELLECTUAL PROPERTY, BRANDING AND SYSTEM PROTECTION
8.1
AUTOSCREENZ™ names, logos, manuals, forms, certificates, websites, training materials, photographs, videos, assessment content, documentation and original branded works remain the intellectual property of their respective owners.
8.2
No Client, Delegate, workshop, technician, reseller, operator or third party may represent itself as:
an official AUTOSCREENZ™ representative;
an AUTOSCREENZ™ training provider;
an AUTOSCREENZ™ trainer;
an AUTOSCREENZ Partner™;
a SAWRA-accredited person or business;
an ASPA-SA-accredited person or business;
or an authorised affiliate,
unless expressly authorised in writing by the relevant entity.
8.3
Use of the AUTOSCREENZ™ name, logos, trademarks, certificate designs or partner branding requires prior written approval.
8.4
Training materials and confidential information may be used only for the authorised operator purpose for which access was granted.
8.5 Enforcement
AUTOSCREENZ™ may pursue appropriate legal remedies for unauthorised copying, recording, distribution, misrepresentation, trademark misuse, disclosure of confidential information or commercial exploitation.
Available remedies may include interim or final interdictory relief, damages and legal costs on the scale permitted or awarded by a competent court.
STAFF AUTHORITY AND REPRESENTATIONS
9.1
No employee, trainer, representative, contractor, reseller, technician or third party may alter these Terms, grant certification rights, approve branding rights, create guarantees or issue binding commercial promises unless confirmed in writing by authorised AUTOSCREENZ™ management.
9.2
The Client should not rely on a representation, promise or guarantee that materially conflicts with the accepted quotation, product description, order confirmation or these Terms unless confirmed by authorised management in writing.
9.3
No demonstration, example, estimate, discussion or marketing statement creates a guarantee of:
profitability;
business growth;
repair outcome;
insurer approval;
certification outcome;
or access to work,
unless expressly confirmed in writing.
VERIFICATION, FRAUD AND SUSPICIOUS ACTIVITY
10.1
AUTOSCREENZ™ may suspend, refuse or investigate a transaction where fraudulent, unlawful, abusive, misleading or commercially irregular activity is reasonably suspected.
10.2 Official Communication Channels
Clients must verify banking details and payment instructions received electronically.
AUTOSCREENZ™ is not responsible for payments made to fraudulent, intercepted, altered or unauthorised banking details not formally issued through an authorised AUTOSCREENZ™ channel, except where AUTOSCREENZ™ is legally responsible for the compromise.
10.3 Identity and Business Verification
AUTOSCREENZ™ may request:
business registration documents;
identity verification;
proof of address;
operational details;
proof of trade activity;
payment verification;
or other reasonably necessary information
before processing an order, releasing goods, confirming training or providing operational support.
Verification requests will be proportionate to the legitimate purpose for which the information is required.
DIGITAL SYSTEMS AND ELECTRONIC PLATFORMS
11.1
AUTOSCREENZ™ may use websites, forms, booking systems, QR systems, email, WhatsApp, invoicing systems, payment systems and digital records.
11.2
AUTOSCREENZ™ is not liable for interruptions or failures outside its reasonable control, including:
website downtime;
communication failures;
platform interruptions;
cyber incidents;
form submission failures;
or payment-system outages.
11.3
The Client remains responsible for ensuring that electronically submitted information is accurate and transmitted through official channels.
11.4 Website Terms and Amendments
AUTOSCREENZ™ may update these Terms to reflect changes in its products, services, legal obligations, operating model or commercial requirements.
The version presented and accepted at the time of a transaction ordinarily governs that transaction unless the parties later agree otherwise.
11.5 Order of Precedence
Where documents conflict, the following order applies:
A separately signed written agreement or addendum.
The accepted quotation or written order confirmation.
The applicable product description presented at the time of purchase.
These Terms and Conditions.
General marketing material.
A specific written commitment takes precedence over a general provision addressing the same issue.
PRIVACY AND DATA PROTECTION
12.1
AUTOSCREENZ™ may process Client and participant information for:
order fulfilment;
payment administration;
identity verification;
fraud prevention;
training registration;
assessment administration;
certificate integrity;
support;
warranty;
legal compliance;
communication;
and recordkeeping.
12.2
Personal information will be processed in accordance with the Protection of Personal Information Act 4 of 2013.
12.3
AUTOSCREENZ™ will take reasonable steps to ensure that personal information is:
collected for a legitimate purpose;
relevant to that purpose;
kept secure;
accessed only where necessary;
and not retained longer than reasonably required or permitted by law.
12.4
Where identity documentation is requested, it will be used only for legitimate verification, assessment, certification, compliance and recordkeeping purposes.
12.5
The Client confirms that it has lawful authority to provide personal information relating to its employees, delegates or nominated operators.
LEGAL NOTICES AND CONTACT DETAILS
13.1
The Client nominates its most recently supplied email address, WhatsApp number, business address or billing address for notices and communications.
13.2
Electronic notices may be treated as received within 24 hours of successful transmission unless the sender receives a failed-delivery notification or there is evidence that delivery did not occur.
13.3
The Client must keep its contact details current.
FORCE MAJEURE
AUTOSCREENZ™ is not liable for delay or failure caused by events beyond its reasonable control, including:
supplier shortages;
customs delays;
import restrictions;
transport disruption;
civil unrest;
strikes;
cyber incidents;
power outages;
natural disasters;
government restrictions;
pandemics;
port delays;
fuel shortages;
banking interruption;
or comparable events.
AUTOSCREENZ™ will take reasonable steps to limit disruption and communicate material delays.
INDEMNITY
To the extent permitted by law, the Client indemnifies AUTOSCREENZ™, its staff, trainers and contractors against third-party claims to the extent caused by:
misuse of products;
incorrect application;
unsafe work;
unauthorised repairs;
unauthorised branding;
misrepresentation;
breach of these Terms;
or work independently performed after training.
This indemnity does not apply to the extent that a claim results from AUTOSCREENZ™’s fraud, wilful misconduct, gross negligence, defective products or another liability that may not lawfully be excluded.
NON-WAIVER
Any indulgence, extension, delay or failure by AUTOSCREENZ™ to enforce a provision does not permanently waive that provision or any other right.
SEVERABILITY
If any provision is found invalid or unenforceable, the remaining provisions continue to apply.
Where reasonably possible, the invalid provision will be interpreted or limited to the minimum extent necessary to make it lawful and enforceable.
ENTIRE AGREEMENT
The accepted quotation, order confirmation, applicable product description, these Terms and any separately signed addendum constitute the agreement between the parties concerning the applicable transaction.
They supersede prior informal discussions or statements dealing with the same subject matter, unless a statement was expressly incorporated into the agreement.
GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of the Republic of South Africa.
The parties consent to the jurisdiction of a competent Magistrates’ Court where legally permissible, without preventing either party from approaching another court or tribunal with lawful jurisdiction.
IMPORTANT NOTICES
By completing checkout, accepting a quotation, making payment, accepting delivery, registering for training, attending training, participating in guided implementation or using supplied products, the Client confirms acceptance of the applicable Terms and Conditions.
Configured, assembled, allocated, training-linked or supplier-procured systems may become non-cancellable once procurement, allocation, assembly, configuration or training preparation commences.
Training places are allocated to individually registered operators.
One person may not attend on behalf of several operators.
Operator training does not create trainer, assessor, moderator or certification authority.
Observers, coordinators, external trainers and non-registered persons may not access technical training without prior written approval.
Equipment collection does not provide a right to attend or observe training.
Online training may not be recorded, shared, rebroadcast or used to train other persons without written permission.
Training records and certificates are issued only to people who personally complete the applicable requirements.
AUTOSCREENZ™ training does not automatically provide SAWRA membership or accreditation.
Professional repair results vary, and training does not guarantee identical repair outcomes, income, work or commercial success.
AUTOSCREENZ™ manuals, videos, forms, assessment materials, confidential information, branding and training content may not be copied, reproduced or commercially exploited without written permission.
Registered Operators may use legitimately acquired practical skills to perform professional repairs within their own operations.
Nothing in these Terms excludes or restricts any right or liability that may not lawfully be excluded or restricted.
AUTOSCREENZ™ SOUTH AFRICA
Operated by:
VERITAS SENTINEL ALLIANCE GROUP (PTY) LTD
Email: enquiries@autoscreenz.co.za
Telephone: 087 821 6788
AUTOSCREENZ™
Structured Automotive Glass Capability Since 2012.