AUTOSCREENZ – TERMS AND CONDITIONS

By purchasing from Autoscreenz South Africa (“Autoscreenz™”), you agree to these Terms and Conditions. These terms apply to all products, services, training, equipment, and related supplies provided by Autoscreenz.

1. Definitions

1.1. “Autoscreenz”, “we”, “us”, “our” means Autoscreenz South Africa.
1.2. “Client”, “Delegate”, “you”, “your” means any business, company, sole proprietor, juristic person, or individual acting in a business capacity purchasing products or services from Autoscreenz.
1.3. “Products” means tools, kits, resins, consumables, equipment, and related goods supplied by Autoscreenz.
1.4. “Services” means training, instruction, demonstrations, accreditation preparation, assessments, or related services.
1.5. “Special Order Goods” means custom kits, bundled systems, goods assembled on order, imported items, or products procured or altered specifically for the Client.
1.6. “Electronic Communication” includes email, WhatsApp, SMS, online checkout confirmations, invoices, or digital transmissions, which shall carry the same legal force as signed hardcopy documents.

2. B2B Sales Framework

2.1. All sales are strictly business-to-business (B2B). By placing an order, you confirm that you are acting in the course of trade and not as a private consumer.

2.2. Orders placed by private consumers are not accepted and may be cancelled. Refunds may be subject to administration fees.

2.3. Where the Consumer Protection Act 68 of 2008 (“CPA”) applies, Autoscreenz will comply strictly within the limits of the Act.

2.4. Where the Client is a juristic person with annual turnover or asset value exceeding R2,000,000, the CPA does not apply.

2.5. The Client waives any rights inconsistent with these Terms to the extent permitted by law.

3. Prices, Quotes & Payments

3.1. Prices may change without prior notice.

3.2. Written quotes are valid for 7 (seven) days only.

3.3. Full payment is required before goods are dispatched or training is confirmed.

3.4. Ownership of goods remains with Autoscreenz until payment has fully cleared.

3.5. Proof of payment does not constitute clearance. Funds must reflect in our bank account.

3.6. No Third-Party Payments: Refunds or credits will only be paid to the original payer.

3.7. No Chargebacks: The Client agrees not to initiate chargebacks or reversals once goods are dispatched or training is booked. Disputes must be raised directly with Autoscreenz first.

3.8. The Client remains liable for legal fees, collection costs, and interest on overdue amounts.

4. Risk, Transport & Export

4.1. Risk transfers to the Client once goods leave Autoscreenz premises.

4.2. If Autoscreenz arranges courier delivery, risk still transfers at dispatch.

4.3. Standard courier insurance is limited to R1,000 unless extended cover is requested in writing before dispatch.

4.4. If extended cover is declined, the Client assumes all transit risk beyond R1,000.

4.5. Export clients are responsible for all customs documentation, permits, VAT, and compliance.

4.6. Appointed Agent Indemnity: If the Client appoints their own courier or freight agent, Autoscreenz bears no liability for that agent’s acts or omissions.

4.7. Autoscreenz is not liable for courier delays, customs seizures, unrest, strikes, or transport disruptions.

4.8 Courier Delivery – Tools Only (No Training)
Where tools are supplied without training, courier delivery to the nominated address constitutes acceptance unless written notice of damage or error is received within 24 hours of delivery. Change of mind, price comparison, or alternative supplier discovery does not constitute grounds for return.

5. Returns, Special Orders & Kits

5.1. No returns are permitted without written RMA approval.

5.2. The Client must report delivery discrepancies within 48 hours.

5.3. No credit or refund will be processed until goods are physically returned and inspected.

5.4. Opened consumables, used tools, installed goods, and Special Order Goods are strictly non-returnable.

5.5. Kits are sold as bundled systems and may not be returned component-by-component.

5.6. Component substitution due to supplier changes does not constitute grounds for cancellation if functional equivalence is maintained.

5.7. Where supplier procurement has commenced, orders are non-cancellable and non-refundable.

5.8 Training-Linked Packages
Where tools, kits, or equipment are supplied as part of a training package, such tools form an integral and inseparable component of a professional training and operational deployment program. Training-linked tools are not sold as standalone retail goods and are strictly non-returnable and non-refundable once training commences or tools are issued for training use.

5.9 No Severability of Training Packages
Training, tools, and associated materials supplied as part of a package constitute a single bundled commercial transaction and may not be cancelled, refunded, or reversed in part or in whole.

5.10. Change of mind, buyer’s remorse, price comparison, alternative supplier discovery, or post-purchase reconsideration do not constitute valid grounds for cancellation, return, or refund in any B2B transaction.

6. Warranties & Product Liability

6.1. Tools carry a 6-month limited warranty against manufacturing defects only.

6.2. Warranty excludes misuse, improper voltage, negligence, unauthorised modification, or use outside professional trade environments.

6.3. Resins and chemical consumables are non-returnable once opened.

6.4. Environmental factors (temperature, humidity, UV exposure, contamination) are beyond Autoscreenz control and void warranty claims.

6.5. Where a defect is confirmed within the statutory period, Autoscreenz may elect to repair or replace the product.

6.6. Autoscreenz is not liable for labour costs, business interruption, loss of income, or consequential damages.

6.7. Maximum product liability is limited strictly to the purchase price paid.

7. TRAINING & PRACTICAL INSTRUCTION

7.1 Nature of Training

Training is professional technical instruction. It does not constitute employment, partnership, business mentorship, or guarantee of commercial success.

7.2 No Guarantee of Accreditation or Business Outcome

Purchasing training does not guarantee:

• SAWRA membership
• ASPA-SA certification
• Insurer panel approval
• Business profitability
• OEM recognition

Certification decisions remain at the sole discretion of the relevant authority.

7.3 Assumption of Risk

The Delegate acknowledges that training involves inherent risks including:

• Glass breakage
• Crack propagation
• Chemical exposure
• Tool-related injury
• Vehicle damage

By attending, the Delegate voluntarily assumes all risks associated with participation.

7.4 Vehicle Work & Liability

Where training involves work on vehicles:

• Pre-existing damage is the Client’s responsibility.
• Crack spreading is a known risk of windscreen repair.
• Autoscreenz accepts no liability for crack propagation.
• Delegates work at their own risk.
• Maximum liability for training-related claims is strictly limited to the training fee paid.

7.5 Post-Training Indemnity

The Client indemnifies Autoscreenz against any claim arising from work performed by the Client after training completion.

7.6 Conduct & Expulsion

Autoscreenz reserves the right to remove any Delegate for:

• Unsafe conduct
• Disruptive behaviour
• Abuse of staff
• Non-compliance with safety protocols
• Unauthorized recording

Removal may occur without refund.

7.7 Observer & Recording Ban

No observers are permitted.

No audio, video, or photographic recording is allowed unless authorised in writing.

All training materials remain intellectual property of Autoscreenz.

7.8 Cancellation & Rescheduling

Training fees are non-refundable once booked.

Rescheduling requires minimum 7 working days’ written notice.

No-shows forfeit fees.

7.9 Tool Issue & Acceptance at Training
Tools issued at training are inspected, accepted, and used by the Delegate as part of the training program. Signature on the training attendance register or tool issue checklist constitutes final and irrevocable acceptance of such tools.

7.10 Use Constitutes Acceptance
Once training commences and any tools are used, such tools are deemed accepted, used, and non-returnable, irrespective of whether training is completed, passed, or continued.

7.11 Withdrawal or Non-Completion
Failure to complete training, withdrawal by the Delegate, or inability to attend does not create any right to refund for training fees or associated tools.

8. Intellectual Property

All materials, manuals, demonstrations, systems, and methods remain proprietary to Autoscreenz.

Unauthorised duplication, resale, or redistribution is prohibited.

9. Anti-Fraud & Payment Security

Autoscreenz may suspend or cancel transactions suspected of fraud or suspicious conduct.

Refunds will only be made to the original payer via the original payment channel where possible.

10. Force Majeure

Autoscreenz shall not be liable for delay or non-performance caused by:

• Load shedding
• Government action
• Pandemic
• War
• Civil unrest
• Strikes
• Supply chain disruption
• Natural disasters

Performance is suspended for the duration of such events.

11. Time Limitation of Claims

Any claim must be instituted within 6 (six) months from the date the cause of action arose.

12. Entire Agreement

These Terms constitute the entire agreement between the parties and supersede all prior representations.

13. Variation

No amendment shall be binding unless in writing and signed by Autoscreenz.

14. Legal Notices & Domicilium

The Client nominates their most recent email address as domicilium citandi et executandi.

Notices sent electronically are deemed received upon transmission.

15. Jurisdiction

These Terms are governed by South African law.

The Client consents to the jurisdiction of the Magistrate’s Court in Gauteng, notwithstanding that the amount claimed may exceed its ordinary jurisdiction.

IMPORTANT NOTICES

Special Order Goods are non-refundable once procurement has commenced.

Risk transfers at dispatch or collection.

Training involves inherent risk.

By paying an invoice or booking training, you accept these Terms in full.

📩 enquiries@autoscreenz.co.za
📞 084 207 5528

Autoscreenz is a SAWRA-Accredited Specialist Certified Training Provider (SCTP).