Terms & Conditions


Chip Repairs:
Only what has been agreed upon will be repaired.
If a chip “runs” in the repair process, Autoscreenz will not be held responsible. Repairs are done at the client’s risk.

Tampering with the windscreen will make the warranty null and void.
When we perform a repair job, the objective is to prevent the damage from spreading further.
There is always a risk that the glass may break during or after the repair. Our trained technicians only use Autoscreenz Diamond Resin™ and the results have proved that great results are achieved in 99% of repairs. 

All chips and cracks are unique. If the windscreen breaks during the repair, or if the customer is unhappy with the repair result, then we will endeavour to assist in getting you a replacement windscreen and the cost of the repair will be deducted from the cost of the replacement windscreen. If the customer does not accept the quote for the replacement windscreen from our supplier, the client will accept the repair as we cannot guarantee results due to the fact that it’s broken glass and it is unpredictable.
Autoscreenz does not undertake to make any monetary payment directly to the customer.

Autoscreenz will not accept liability to replace any windscreen if a repair is unsuccessful or cracks further during or after the repair process.


There are risks associated with a windscreen repair.
These are:
• the possibility of the windscreen breaking or the damage spreading further during the repair process.
• the age, size and type of damage to the windscreen which can affect the repair and result in a blemish remaining on the glass.

Other work carried out:

The terms and conditions shall apply to any contract of servicing and /maintenance and/or repair work (hereinafter collectively referred to as “work”) to be carried out or any vehicle parts, accessories or other item (hereinafter collectively referred to as the “goods” ) by the company as instructed by the customer.
All or any part of the work to be carried out may be carried out on its behalf by any agent or it’s subcontractor appointed.

Expected completion date is approximate only and time is not of the essence of any contract of work. In the event that the company is unable to deliver the goods on the expected date of completion, the customer shall not have the right to cancel the contract of work, nor shall the company be liable for any loss or damages which the customer may sustain as a result of such late delivery.

Any quotation given by the company is an estimate only and shall not be binding on the company, unless given in writing.
In the event of it being necessary to strip and/dismantle any goods in order to prepare a quotation for work, the following conditions shall apply:

The company shall be entitled to dismantle the goods to such an extent as it may deem necessary in order to prepare the quotation.
The customer shall be liable for all costs incurred by the company in dismantling the said equipment which shall be charged at the company’s’ standard rates.

In the event of the customer not accepting the company’s quotation, the customer shall accept and remove the goods in it’s stripped down condition.

If any work, additional to that reflected on the face of the repair order is deemed by the company to be necessary and/or desirable for the maintenance of the goods and/or safety of the customer, the company shall obtain the customer’s verbal or written consent to proceed with such work and having done so replace such parts and/use such materials and/or employ such labour as the company in its absolute discretion considers necessary.

The customer shall pay the contract price specified on the invoice together with any other costs due to the company prior to the removal of any goods from the company’s premises unless alternative arrangements are made with the company’s credit manager.

If any work effected by the company in terms hereof is defective by reason of defective parts or workmanship, the company undertakes in it’s discretion, to remedy such defect by either adjusting, repairing or replacing such defective workmanship; provided that the foregoing shall not extend to goods that have been misused, abused or used contrary to specification of instructions.

Headlight Restoration:
While we continually research new technologies and methods to improve Autoscreenz, we cannot guarantee that our methods will satisfy all our clients specific whims or wants regarding our services and products. 
No guarantee can be given that the headlight backing and sealing will be exactly the same as it was when manufactured when new. If it so happens that there is a leak or a problem with the light after repair, the customer will have to remove the headlight at the customer’s cost and bring it in for repair and re-sealing or service . No discussions will be entered regarding this as fitting and removal of lights is not a service Autoscreenz provides. Once the coating has been applied to the lights, a 24 hour curing period is necessary for the lights to cure. Once we hand over the completed service, and the customer accepts that they are satisfied with the results and service provided, the customer is fully responsible for the lights. The car would need to be kept in an enclosed space for a minimum of 24 hours. We cannot guarantee that the weather / any act of God including pets etc. touching the lights afterward. Lights should only be cleaned again after a full 48 hour cure and never pressure washed as this could remove the coating. There is no warranty on chipped or scratched coatings. If there is a scratch or a chip in the coating then the lights would need to be redone at the customer’s expense. We cannot be held responsible once we hand over the lights or leave the customer’s premises.

Washing and polishing with abrasives should also be avoided.
If you are in doubt about this, please discuss this with management before going ahead and using our services.

Repairs are done at the client’s risk.

Any headlight coating can be removed from the lens by pressure washing too close to the vehicle; even the factory coating and paint can be stripped from the vehicle. To prevent this from ever happening, Autoscreenz recommends that the headlights never be pressure washed.

We recommend waiting at least 24 hours to hand wash the vehicle, and one week before going through an automatic carwash.
We guarantee our headlight restoration coating for 1 year. If you have any issues, original receipt must be presented for any claims.

Goods remain the property of Autoscreenz until paid for in full.



All parts used in the course of repair or tools bought from us carry a 3 month “carry in” warranty.
Exclusions are as follows:
1. Wear and tear items
2. The parts used have not been paid for.
3. The repair was carried out under warranty
4. The original repair was not carried out to the standard recommended.
5. Reconditioned or exchanged units. (The warranty varies on these components)
6. Abuse or abnormal operating conditions.


Labour only repairs carry a warranty of 3 months or 3000km.
Exclusions are as follows:
1. Parts fitted not supplied by us.
2. Rattles or squeaks.
3. Abuse or abnormal operating conditions.
4. A third party has worked on it.

Excluded are any losses suffered and/or consequential damage. Warranty only covers goods and labour charges and paid for items.

Please produce the original invoice in the event of a claim. Cancellations over the telephone will not be accepted.
Windscreen repair kits and Headlight restoration kits and consumables, once opened are not returnable. Click here for T’s and C’s on Return of tools and training) .
A handling fee of 20% is charged for goods returned, unopened and unused,  in their original packaging.
All returns are subject to management’s sole discretion.
Faulty kit items being returned must take place within 30 days.

Training is to be booked and paid for in advance for us to prepare materials and arrange the training date and venue.

Training Cancellation
participant will qualify for a refund only if he/she cancels attendance of the training in writing 5 days before commencement of the training. Training can be re-scheduled for a later date, but this must be done at least 5 days before the training date. Otherwise no refunds whatsoever. Failure to claim a refund within 30 business days from cancellation will result in forfeiture of the refund.

Call-Out Fees:

  • A call-out fee (R350-00 Pretoria Areas & R250-00 Johannesburg Areas) is applicable during the duration of the product warranty.
  • A call-out fee (R550-00 Pretoria Areas & R420-00 Johannesburg Areas) is applicable after the expiring of the product warranty.

*Call-out fees are payable in CASH and BEFORE technician departure – no late payments and/or accounts allowed;
*Call-out fees are subject to change without prior notification!

A delivery fee will be charged for each delivery order placed by you. Autoscreenz delivers from Monday to Friday, 08h00 till 17h00 and do not deliver on a Saturday, Sunday and any South African public holiday. Items are delivered in 2 (two) to 5 (five) working days if there are no unexpected delays. Should it be unavoidable for us to exceed these delivery times, you will be notified either telephonically or electronically.
Autoscreenz delivers via courier to registered customers within certain specified delivery areas. Deliveries to outlying areas shall attract an additional surcharge that will be calculated on checkout. An outlying area refers to a suburb or town that falls out of any regional town/city or main centre. Outlying areas include farms, mines and townships.
On delivery of the order to the specified delivery address, you will receive our delivery note showing the items delivered. For verification purposes, the person accepting delivery at the delivery address will be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf.
Should no-one be in attendance at the delivery address specified by you at the time of delivery, the driver will return the products and leave a notice at the delivery address to that effect. The courier company will attempt to contact you to make new arrangements for delivery.
We reserve the right to charge an additional delivery fee should it be required under these circumstances.
Our sole liability for failing to deliver the products timeously is limited to delivery being effected at a later agreed time.
Please arrange that you or your authorised representative, who is a responsible person, is available to accept your purchases at the delivery address and that appropriate access will be made available. On delivery, we will require you or your authorised representative to sign and print your or their name on a duplicate copy of the delivery note, to confirm receipt. We have outsourced all deliveries and accordingly, we cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the courier.
Upon Shipment of items from Autoscreenz, once the items have been collected by the shipper, the responsibility for the items then lies with them and you as their customer. Any damage must be reported to the shipper. Any delay in delivery on grounds of transport error or damage will also be responsibility of the shipper. Autoscreenz takes no responsibility in this case. 

If you would like to take out INSURANCE COVER for your parcel please let us know via email.

Delivery Confirmation
On receipt of your order we will send you an email describing the products and services you have ordered. These communications confirm we have received your order, but do not represent any acceptance of your offer to purchase products or services from us. We are not legally obliged to provide the products and services to you during the offer process. The contract between you and Autoscreenz will only be completed when we dispatch the products to you. Any products or services on the same order which have not been dispatched to you do not form part of that contract. Delivery dates are estimates only, and as we process your order we will inform you if any products or services on your order turn out to be unavailable or delayed for any reason.